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Remote Access Services

Access the information you need... Anywhere. Anytime.

Different service providers within the Department offer remote access based on your specific work requirements. If you need assistance, please contact your individual service provider.

EITS Remote Access Services

Outlook Web Access
(Provides access to unencrypted email only and is suitable for use from any computer.)

Virtual Private Network (VPN)
(Requires a VPN account, provides access to network drives, and is recommended for use only from a DOECOE-provided laptop.)

Citrix Workplace
(Provides access to a virtual DOECOE desktop from any computer, but requires installation of a plug-in.)

EE Remote Access Services:

EE Direct
(Provides direct remote access to your PC. For assistance or required setup, please call the EE Support Team at 202-586-0388)

Outlook Web Access (OWA)
(Uses EITS service...)

Citrix Workplace
(Uses EITS service...)

 

 

EIA Remote Access Services:

Outlook Web Access (OWA)
(Provides access to unencrypted email only and is suitable for use from any computer. For assistance, please contact the EIA User Services Center at 202-586-8959)

EIA WebVPN Service
(Provides secured access to EIA resources. Requires a RSA Token and VPN validation account. For assistance, please contact the EIA User Services Center at 202-586-8959.)

IN Remote Access Services:

Outlook Web Access (OWA)
(Provides access to unencrypted email only and is suitable for use from any computer. For assistance, please contact the IN Help Desk at 202-586-6112)

SC Remote Access Services:

Citrix Workplace
(Provides access to a virtual Science desktop from any computer, but requires installation of a plug-in. For assistance, please contact the SC Help Desk at 301-903-5313)

 

picture of a tokenNOTE: All Remote Access methods require the use of an RSA token, pictured here.

For assistance, EITS/DOECOE customers may contact the Enterprise Service Center at:

Headquarters, Richland and Naval Reactors:
- Phone: 301-903-2500
- Toll Free: 866-834-6246
- Email: EnterpriseServiceCenter@hq.doe.gov
- Web (DOE internal): http://eits.doe.gov/service_desk/frmHelpDesk1.cfm

All Other Locations:
- Phone: 505-845-4357
- Toll Free: 888-231-5529
- Email: EnterpriseServiceCenter@doeal.gov

Additional Remote Access information is located at the Office of the CIO web site.


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